Quality Assurance and Decolonization Analyst (Contract. Fulltime. 3 Months)

Job Opportunity by Native Child and Family Services of Toronto

Job type: Full Time Contract

Native Child and Family Services of Toronto is an Aboriginal, community controlled multi-service agency. Our mission is to provide support, ensure safety and enhance the quality of life for Aboriginal families, children, and youth within the greater Toronto area. Our agency works within a holistic framework, which builds on individual and family strengths, and engages clients as partners in identifying issues and their solutions.

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NCFST is committed to staffing a workforce representative of the population we serve. We encourage First Nation, Metis and Inuit applicants to apply and please self-identify in their cover letter.

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Position Summary: Quality Assurance and Decolonization Analyst Native Child and Family Services has an opportunity for a 3 month temporary position (with a possibility of extension) to work on various projects with the Manager, Quality Assurance and Decolonization.

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Hours: 35 hrs/wk. Range: $37,712 – $70,827

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Major responsibilities include, but not limited to:
  • Supports the department’s work on the decolonization of child welfare practice and services to Aboriginal people through incorporating a critical lens in all of the work of the department;
  • Supports the agency’s work on program development, evaluation, and outcome measurement including evaluation design, data collection and analysis, and report writing for several audiences, e.g., service, the Board, funders;
  • Works with the Manager to coordinate and organize focus groups, gathering data and feedback as outlined through the use of various tools;
  • Assists with the development and implementation of the agency’s Quality Assurance framework, aligned with Aboriginal best practices and OCAP principles;
  • Demonstrated knowledge in data processing systems (SPSS, EXCEL, etc.);
  • Responds to data requests from funders, service, Executive, etc., through running reports, compiling statistics, and conducts in-depth analysis where required;
  • Leads the production of the agency’s Quality Assurance Plan (QIP);
  • Supports the integrity of the agency’s data holdings through the identification of data integrity issues; works in concert with IT with respect to these issues;
  • Advise and coach managers and supervisors contributing to QAD processes;
  • Submit maintain and follows-up through to resolution, on all reported software and documented defects using established defect control system;
  • Automate the QAD compliance process where applicable;
  • Additional duties as assigned;
  • Comply with provincial and occupational health and safety legislation, regulations, policies and procedures;
  • Other duties as assigned.

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Qualifications
  • Provide leadership and support to staff to ensure adherence to expectations and standards of data input and management;
  • Contribute to the development of tools, standards and guidelines to support the life cycle of agency data, including but not limited to funding agreements, funders reporting, service reports and customized data collection tools;
  • Review approved projects for data requirements; Identify data sources to meet needs and, provide advice on how to capture data requirements, and establish priorities/ timelines;
  • Conduct point of submission data analysis and quality check to validate data on submissions of reports for major funders: MCCSS, MOHLTC, City of Toronto, etc;
  • Analyze data for impact and resolve variance reports with Program Supervisors/ Managers;
  • Follow up on enquiries or re-direct funders questions to Executive.

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Knowledge, Skills, & Abilities
  • Post-secondary social science related Bachelor level (minimum) education including trained study in research methods;
  • Knowledge of and experience in the construction of measurement tools, both qualitative and quantitative;
  • Demonstrated ability to run qualitative research processes such as focus groups, interviews, document analysis, and post research feedback sessions using culturally safe methods;
  • Demonstrated ability to aggregate and report research findings for a variety of audiences;
  • Thorough knowledge of research issues related to the study of First Nations, Inuit and Metis people;
  • Thorough knowledge of the child welfare system in Canada and its impact on Aboriginal families, communities and territories;
  • Knowledge of OCAP principles and their origins;
  • Excellent interpersonal, project and teamwork skills and the ability to work consultatively;
  • Ability to work as a team member using a solution focused approach with others to move towards the achievement of the department’s goals, and creating a culture of collaboration;
  • Demonstrated understanding of workplace Health and Safety practices and understanding of an employee’s responsibility under current legislation;
  • Must be able to use IT to develop audit tools, quality assurance processes, collate data and write reports;
  • Access to a vehicle and valid driver’s licence;
  • Pass a vulnerable sector Police Record Check.

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Desirable
  • Change Management
  • Skills in change management and able to recognise what needs to change to improve services and outcomes and how such change can be delivered;
  • Ability to provide guidance and support to the service as a whole in relation to audit and quality assurance. Management;
  • Have managed staff from a variety of backgrounds with varying levels of knowledge and expertise to ensure that statutory and internal obligations are met.
  • Quality Assurance Skills
  • Skills in developing and implementing a range of audit and quality assurance tools and processes to monitor children's services., databases, etc.

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We are committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NCFST will make accommodations available to applicants with disabilities upon request during the recruitment process.

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We thank you for your interest, however, only those applicants selected for an interview will be contacted.